Frequently asked questions
Which orders does Exception Digest list?
Orders that are fully paid and fully unfulfilled, and were created more than your threshold ago (24 hours by default). Partially paid, authorized-only, partially refunded and partially fulfilled orders are not selected.
How often does it scan?
Scans run automatically once a day, at 13:00 UTC. You can also click Scan now in the app at any time.
Does the app remove the tag when I fulfill an order?
No. The app adds the tag exception-digest but never removes it. The tag stays until you remove it yourself. Fulfilled orders still drop out of the digest, because each scan lists only paid orders that are still unfulfilled.
Why don't I see older orders?
The app uses the read_orders permission without read_all_orders, so Shopify only shows it orders from roughly the last 60 days.
What happens when a scan reaches my plan limit?
Each scan lists up to your plan's limit: 500 late orders on Starter and 5,000 on Growth. Results are oldest first, so the newest late orders are the ones left out. The app says when this happens.
Where do I read the list?
On the Late orders page in the app after Scan now or the daily automatic scan. Each order links to Shopify Admin and shows how far past your SLA it is.
What does the app not do?
It does not track carriers or in-transit exceptions, buy labels, compare rates, or show anything to customers.
How much does it cost?
Starter is $19 USD and Growth is $49 USD, each every 30 days, billed by Shopify on your Shopify invoice. There is no free plan and no free trial. Both plans include every feature and differ only in how many late orders a scan lists.
What happens to my data when I uninstall?
Your settings, scan history and access tokens are deleted when Shopify tells the app it was uninstalled. See the privacy policy.
Still stuck?
For help, email contact@oceanresearchllc.com.