Setup guide

Last updated October 8, 2026

Exception Digest lists paid orders that are still unfulfilled after the number of hours you choose, tags them exception-digest, and shows the list on the Late orders page. Setup takes a few minutes.

1. Install and approve access

Install Exception Digest from the Shopify App Store and approve the requested access to read and write orders. Write access is used only to add the exception-digest tag.

2. Choose a plan

The app opens on the Late orders page. Under Choose a plan, pick Starter or Growth and approve the charge on Shopify's confirmation page. Starter lists up to 500 late orders per scan and Growth up to 5,000. A plan must be active before the app scans.

3. Set what counts as late

Open Settings from the app navigation. Under What counts as late:

• Hours before an unfulfilled order is late: whole hours, 24 by default.
• Who should handle them: an optional label shown on the Late orders page.

Click Save.

4. Run a scan

Back on Late orders, click Scan now. When it finishes, the page shows:

• Last scan with the time.
• A line such as "3 late. 2 newly tagged." or "Nothing late."
• Each late order's name, linked to the order in Shopify Admin, with how long it is past your threshold.

The app also scans automatically once a day at 13:00 UTC and updates the list in the app.

5. Work the list in Shopify Admin

In Shopify Admin, open Orders and filter by the tag exception-digest. The tag is never removed by the app, so remove it yourself when you no longer need it. Fulfilled orders drop off the next digest either way.

Messages you may see

• This scan hit the plan limit: there were more late orders than your plan lists. The newest ones were left out. Growth lists more.
• Some late orders were not tagged: Shopify refused the tag on the orders shown. They are still in the list.
• Last scan stopped early: Shopify stopped answering partway through. The list shows what was read and the next scan starts over.
• Last scan failed or Scan did not finish: the scan could not read orders. Try Scan now again later.

Change plan

On Late orders, the Plan section has a button to switch to the other plan. Shopify asks you to approve the change. Moving to a cheaper plan starts at the end of the current billing period.

Uninstall

Uninstall from Shopify Admin under Settings, Apps. The app deletes your settings, scan history and access tokens when Shopify tells it the app was removed. Tags already on orders stay. See the privacy policy.

Help

For help, email contact@oceanresearchllc.com. Answers to common questions are in the FAQ.